Japan Rail Pass - Terms and Conditions

General Terms and Conditions

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Japan Rail Pass Terms and Conditions

The following Terms and Conditions apply to the use of this Japan Rail Pass site as well as all transactions conducted through the site.

 

Consumer Agreement

Terms and Conditions related to the use and purchase of the Japan Rail Pass
VALID AREA

Valid for the railways, buses, and ferry boats shown below: 


RAILWAYS:
All Railways of the JR Group, Shinkansen super express train (except "NOZOMI"& "MIZUHO"), limited express trains, express trains, and rapid or local trains. (not usable on some trains)

BUSES:
JR Bus Companies-- Local lines of all JR Bus in Tohoku, Kanto, Tokai, West Japan, and Chugoku. JR Bus Division--Local lines of JR Hokkaido, Shikoku, and Kyushu. JR Highway Bus Lines--Tomei Highway Bus, Meishin Highway Bus, Chugoku Highway.

JR Ferry:
Miyajima/Miyajimaguchi (not usable on Beetle II Hakata/Pusan)

Remarks:
The JAPAN RAIL PASS is not valid on the "NOZOMI" & "MIZUHO" Shinkansen trains. If you wish to use these trains, you must pay the ordinary fare and the limited express charge, and if it is in a Green car, then the additional Green car surcharge. An additional charge is required for a private compartment and a sleeping car.

PURCHASE AN EXCHANGE ORDER

The JAPAN RAIL PASS is sold only outside Japan. It is not available in Japan. Purchase an Exchange Order before leaving for Japan and exchange it for an actual PASS after arrival in Japan.

OBTAINING THE PASS

The Exchange Order can be converted to a PASS at JAPAN RAIL PASS exchange offices at the following stations: 
Kushiro, Obihiro, Asahikawa, Sapporo, Hakodate, Shin Chitose Airport, Misawa, Sendai, Yamagata, Fukushima, Niigata, Kanazawa, Tsukuba, Tokyo, Narita Airport (Terminal 1 and 2), Ueno, Shinjuku, Shibuya, Ikebukuro Yokohama, Shin-Yokohama, Odawara, Mishima, Shizuoka, Hamamatsu, Nagoya, Kyoto, Shin-Osaka, Osaka, Kansai Airport, San-no-miya, Okayama, Hiroshima, Shimonoseki, Takamatsu, Matsuyama, Kokura, Hakata, Nagasaki, Kumamoto, Oita, Miyazaki, Nishi-kagoshima

The Exchange Order is valid for 3 months starting from the date of issuance, and it can be exchanged at any time within the 3 months period. The starting date of the PASS can be any day within one month from the date the PASS is issued. Once the PASS has a starting date written on it, the date cannot be changed.

ELIGIBILITY

The JAPAN RAIL PASS is a special ticket that is available only to travelers visiting Japan from foreign countries for sightseeing. To be eligible to purchase a JAPAN RAIL PASS you must meet the following condition. 

You are a foreign tourist visiting Japan from abroad for sightseeing, under the entry status of "temporary visitor".
* Only persons who have a passport bearing this "temporary visitor" stamp can use a JAPAN RAIL PASS.

SEAT RESERVATION

Seat reservations can be made without additional payment. To make a reservation, apply at any Travel Service Center or a Reservation Office (Midori-no-madoguchi) at a JR station. There, show your PASS, and obtain your reserved-seat ticket before boarding. A non-reserved seat can be used simply by showing your JAPAN RAIL PASS. Seat reservations cannot be made before you receive the PASS in Japan. 

The periods when seat reservations are particularly difficult to secure are as follow:
December 29 to January 5 (New Year holidays)
April 29 to May 5 (the Golden Week annual holidays)
August 13 to 15 (Obon, traditional homecoming holidays)

TYPES AND PRICES

 

 

 

*Price effective on October 1, 2023 
Type Period  Ordinary (Tourist Class) Green (First  class)

Adult 

(age 12 & over)

Child

(age 6 to 11)

Adult

 (age 12 & over)

Child

(age 6 to 11)
7-day ¥50,000 ¥25,000 ¥70,000 ¥35,000
14-day ¥80,000 ¥40,000 ¥110,000 ¥55,000
21-day ¥100,000 ¥50,000 ¥140,000 ¥70,000

 

(In Japanese Yen) 
* Child is from age 6 to and including 11.
The age is based on the day when an Exchange Order is issued.

 

EXTRA CHARGE:

Additional charges are required if you are boarding a private compartment or sleeping berth. The PASS is not valid for "NOZOMI"& "MIZUHO" Shinkansen train, and a separate full fare ticket must be purchased.

REFUND

[Exchange Order] 
An Exchange Order that has not been turned in for a PASS can be refunded only at the same office that issued the Exchange Order within one year after the date of issue.
*A handling charge and a communication fee, set within the regulations of each issuing office, will be deducted at a  rate of 10%.

[JAPAN RAIL PASS]
After the Exchange Order is exchanged for a JAPAN RAIL PASS and before the PASS is used, the PASS can be refunded at any JAPAN RAIL PASS exchange office of the Japan Railways Groups.
* 10% of the yen price of the PASS will be charged as a handling fee.
* No refund can be made for any reason on or after the first day of use.
* Neither refunds nor extensions of the validity period can be made on a PASS in the event of train's non-operation, delay, or the like.

*The cost of shipping will not be refunded. In addition, shipping fee for any Exchange Orders required to be shipped back to NTA America will be the responsibility of the customer.

LOST/STOLEN

Neither an Exchange Order nor a PASS can be reissued if lost or stolen.

OTHER USAGE CONDITIONS:

1. A JAPAN RAIL PASS is strictly limited to the assigned individuals; it is not transferable from one person to another. 
2. You should carry your passport during travel, and be prepared to show it upon request.
3. These and other usage conditions follow the Japan Railways Group passenger transportation regulations and Japanese laws.